Returns & Refunds Policy

At Mina Lights, we offer free returns for eligible orders within 30 days of delivery. This commercial policy is in addition to, and does not limit, your statutory consumer rights.

1. How to request a return

Contact contact@minalights.com within 30 calendar days of receiving your order, stating your order number and the item you wish to return. We will provide return instructions and a prepaid return label. Return shipping is free to you for eligible returns, including a change of mind. Please contact us before sending a parcel so we can arrange the prepaid label; this procedure does not remove your statutory cancellation rights.

Return address:
Mina Lights (NO RISK NO RICH LTD)
Chaussée Jean-Jacques Knaepen 227
4420 Saint-Nicolas, Belgium

Please use the instructions and label supplied by our team. You do not need to purchase your own international postage when using our prepaid return label.

2. Our extended 30-day return policy

For a change-of-mind return requested within 30 days of receipt, items should be unused, in their original condition and, where reasonably possible, with their original packaging and accessories. These conditions apply to our additional commercial return offer; they do not override your statutory rights. We will explain any applicable exclusion before accepting a return.

3. Your statutory 14-day right to cancel

For eligible online purchases, you may notify us of your decision to cancel without giving a reason within 14 calendar days from the day after delivery. You then have a further 14 calendar days to send the goods back. You may inspect and handle the goods as you reasonably would in a shop. If the value has been reduced through handling beyond what is necessary to establish the goods' nature, characteristics and functioning, a lawful deduction may apply. Missing original packaging does not automatically remove this statutory right.

To exercise this right, email us at contact@minalights.com or use the withdrawal form in our Terms & Conditions. We will arrange your free prepaid return label.

4. Damaged, faulty or incorrect items

If an item arrives damaged, defective or incorrect, contact us promptly with your order details and, if possible, photographs of the issue. We will assess the problem and provide the remedy required under applicable UK consumer law, which may include repair, replacement, a price reduction or refund. Return shipping for faulty or incorrect items is covered by Mina Lights. Your statutory rights for faulty or misdescribed goods are not limited to 30 days.

5. Exceptions

Most standard lighting products qualify for our commercial 30-day change-of-mind returns. Certain genuinely personalised or made-to-order goods may be excluded from the statutory change-of-mind cancellation right where the law permits, provided this is clearly disclosed before purchase. Gift cards, if offered, may also be subject to different rules. These exceptions never remove statutory remedies for faulty or misdescribed goods.

6. Exchanges

To exchange an item, please contact us. Where a direct exchange is not available, you may return the eligible item and place a new order.

7. Refunds

Statutory cancellation: We will refund amounts legally due to your original payment method within 10 calendar days of receiving the goods back or receiving evidence that you have sent them, whichever occurs first. Any standard outward delivery charge paid will also be refunded where required by law; standard UK delivery is currently free.

Extended commercial returns: Once we receive and inspect the item and confirm eligibility, we will issue the refund to the original payment method within 10 calendar days.

Faulty or incorrect goods: Statutory refunds and other remedies will be provided within the applicable legal time limits; where a refund is due, we aim to issue it within 10 calendar days of confirming the entitlement.

Your bank or payment provider may need additional time to display the refund. If you have not received your refund after the relevant period, please contact us.